Worldwide Accessibility Manager, Walt Disney Parks and Resorts
Jay Cardinali is currently the Worldwide Accessibility Manager for Walt Disney Parks and Resorts, a position he has held since 2007. In addition to striving to anticipate the guest service needs of people with disabilities, the Worldwide Accessibility team provides disability subject matter expertise and helps determine what types of services, policies, and/or facility enhancements should be implemented to meet, and in most cases exceed, guests’ expectations.At Disney, Jay has held a variety of roles in the Guest Service and Operations areas, including the Transportation and Attractions lines of business. In the mid-1990s, he helped develop and became the first Manager of the Walt Disney World® Resort Services for Guests with Disabilities department. This team focuses primarily on guest service, associated to all the services and facilities available for guests with disabilities. They also provide Disney Cast Members with resources, guidance, and mentoring on how to assist their guests.
Prior to joining the Walt Disney World® Resort in 1988, Jay held management positions in the Entertainment, Cruise Line, and Sports & Recreation industries.
Jay has a BS in Business Management and lives in the Orlando area with his wife and two sons.